Curriculum Vitae - English

Training:

• Course MCP.
• The effect the Microsoft certification exam.
• Attending Cisco Exploration

Experience:

JF Informatica-01/2006 until 12/2006 - Making Appointments Broadsides.
JF Informatica-06/2007 until 07/2008
Citibank - 02/2008 until 07/2008
Sonda Procwork - 07/2008 to 02/2009
JF Informatica

Knowledge:

Computers:

-Maintenance of networks, computers, and telecom.
-Technical Support Computers, Notebooks, Printers (laserjet, deskjet, dot matrix,), monitors (CRT and LCD), and scanners.
-User Support, and as service directly with the User, or by logging Remote Support.
Formatting, partitioning.
-Operating Systems (95, 98, NT, ME, 2000 (Professional and Server), XP, 2003 Server, Windows Vista,Windows Seven).
-Data Recovery, Backup Carrying out the Hard Drive, DAT tape, and Media.
-Administrative activities (accounting generating invoices, etc.).

Telecom and Network:

-Install Operating Systems on networks.
-Install Operating Systems starting at scripts.
-Install Operating Systems starting at Images.
-installation and configuration of hardware assets in the network (hub, switch, bridges, routers, wireless routers, wireless antennas)
Detection of problems in electrical networks.
-Maintenance and Installation of Racks, pathcables, pathpanels, vertical and horizontal cabling.
-Identification of flaws, and Solutions, the long distance network.
- Incorporation of voice, images and data, through the structured cabling.
-Knowledge of UTP cat. 5, 5e and 6, STP and fiber (single and multimode).
-Identifying, Analyzing and Troubleshooting the functioning of the items of infrastructure network.

Areas that have already appeared:

-Support 1st, 2nd and 3rd level.
Laboratory of hardware and software.
Laboratory of Printers.

Languages:

English - Reading Skills.
Spanish - Reading Skills.
- Details of the activities conducted:


Support 1st, 2nd and 3rd level for the company JF computer, working with large clients such as RBS, ADP BRAZIL, WAGONLIT, BOSTON BANK, CITIBANK, NET, TELEFONICA, VOLKSWAGEM, AREVA, the partnership SONDAIMARES, Given also other partners such as ACTIVE TECHNOLOGY, NetPro, among others.
Were also provided services partnership POINTER, in which calls made installation, configuration of wireless antennas.
In RBS, ADP BRAZIL, WAGONLIT, AREVA, ACTIVE, BAYER, do I make calls from internal software configuration of each company and external software (OS, MS OFFICE, ADOBE, ETC ..), maintenance of Computers, Printers, Monitors, Scanners and Places and networks, were also performed Preventive Maintenance Network of them.
By BANCO SANTANDER, BANK OF BRAZIL AND BANCO REAL, abiding in the maintenance of books and Counter Configuration Bag Filling Checks.
In BANK OF BRAZIL, He was active in the configuration of hardware and software of computers, printers and scanners.
In BANK BOSTON, make a project for OS Migration, were updated at least 6 agencies, a sum of approximately 200 computers.
At Volkswagen, He was active in the configuration of hardware and software of computers, printers and scanners.

At Citibank, I worked February \ 2008 May \ 2008, serving in various activities such as:

* Support Level 2
* Closure of VT, VR, and called Broadsides.
* Documentation of the Plaza Porto Alegre.
* Update DAT (Antivirus).
* Update (exchange procedure that updates Software Standards Citibank).
* Check Daily CPI (telephone exchange).
* Verification Problems with ATM's.
* Check the cabling of Agencies Hacks Square Porto Alegre.
* Update Inventory Square Porto Alegre.
* Update Book of Agencies Square Porto Alegre.
* Update Lines In DG's and DI's of Citibank in various parts of the Plaza Poa.
* Monitoring the Implementation of link in Different Places Square Poa.
* Maintenance Microcomputers.
* Maintenance Telecom.

- The company Sonda Procwork:

Activities:

* Support Level 1 (Level 0 - Help Desk, which only opens the call, Level 1 - Technical Resident, Level 2 - Ti corporate allocated in RJ)
* Opening and closings Called;
* Documentation and updating of the IT Field (Micro Computer and Telecommunications) Unit Rexam Beverage Can South America and onsite.
* Management of incidents within the unit;
* Maintenance of all cabling micro computer inside the unit.
* Creation of network points throughout Fabrica (ADM, PRODUCTION, etc. ..)
* Classes of Enterprise IT (Responsible for servers Units) in contractual activities.
* Performed and Updated Inventory of all existing hardware and software within the Unit;
* Audit Beyond Gold: done upgrade and repair of all the locations of the unit, organization of the Hacks, the Organization of Cables and Telecom Microcomputers in the User table, Organized cabling inside the false bottom in the area of WMD.
* Maintenance Telecommunications (DG, phone number,)
* Made the appointment of the household according to area and employee. Ex: Extension 8417 - (RH-User)
* Deploy's Kaizen (continuous improvement) within the area of IT.
* Implementation of action plans to reduce costs.
* Implementation of action plans to clear the backlog.





Jf Computers

Acting as a coach in the Local Client TOP SERVICE, the partnership DANRESA.


Activities:

• Incident management informatics
• Incident Management Server
• Incident management in Telecommunications
• Active Directory Management (creation, deletion, enabling User, etc.)
• Treatment Incident (resolutions and routing of calls)
• Service Level 2 (personal care and remote)
• Classes of Enterprise IT (Responsible for servers Units) in non-activities
• Implementation of plans for improvements
• Implementation of action plans to clear the backlog.
• Maintenance Telecommunications (DG, phone number, etc.)
• Documentation and updating of the IT Field